Mortgage Servicer Boarding Records
Can a New Servicer Really Prove Old Servicer’s Records? Your mortgage servicing gets transferred. A new company begins sending statements. Years later, that company—or perhaps another company after it—appears in court with a payment history covering periods when it was not even servicing your loan. Its witness testifies about the account. The witness may tell the judge that the records are maintained in the ordinary course of the servicer’s business. But there is a basic factual question hiding behind all of this: How did the new servicer get the old servicer’s information into its computer system? The answer usually involves