Help on HUD Claims

Attachment B

Single Family Claims Input Help

Part A, Form HUD-27011

General information:

The Claim Input window can be used to enter Disposition claims and transmit them to

HUD. It can be used for Part A of the following claim types only:

01 Conveyance

07 Pre-foreclosure

Mortgagees are fully responsible for the accuracy of any claims they file using this

window. Electronic submission of the claim constitutes certification that the statements

and information contained in the claim are true and correct. Access to this function is

granted upon mortgagee’s request. The transmitter’s ID will be stored with incoming

transmissions.

The claim input window identifies items with the corresponding item number from the

Form HUD-27011, Part A. Claims will not be accepted with invalid entries. Error

messages will appear. There will also be warnings to indicate that an entry is

questionable. These warnings will not prevent transmission.

Instructions for data entry:

Data Item Valid Formats Description

1. Claim type

Default to appropriate

Claim Type, based upon

web page selection.

(Required)

2. FHA Case Number NNN-NNNNNNN

(Required)

Enter full FHA Case Number assigned

to loan, including check digit if known.

If unknown, enter “X” for check digit.

New

Claim/Correction/Comments

Select appropriate radio

button

(Required)

Select “new claim” if submitting claim

for first time. Select “Correction” if

submitting correction for previously

transmitted claim. Select “Comments”

if submitting comments only

3. Section of Act Code NNNN Enter the ADP Section of Act code

with leading zero.

4. Default Reason Code

Select appropriate default

reason from pull-down

menu

(Required)

Codes are 1-15.

2

5. Endorsement Date MM/DD/YYYY (Required)

6. Date Form Prepared MM/DD/YYYY (Required)

7. Due Date of First Payment to

Principal and Interest.

(a). Original

(b). Modified

MM/DD/YYYY for (a)

and (b).

(a). Required

(b). Not applicable

8. Due Date of Last Complete

Installment Paid MM/DD/YYYY (Required)

9. Date of Possession and

Acquisition MM/DD/YYYY (Required)

10. Date deed or assignment

filed MM/DD/YYYY (Required)

11. Date Foreclosure

Proceeding:

(a). Instituted

(b). Date of Deed

MM/DD/YYYY

(Required for Claim Type 01)

(a)Enter date foreclosure initiated if

applicable.

(b) Enter Date of Deed in Lieu if

applicable

(Optional for Claim Type 07)

12. Holding Mortgagee Number Ten numeric characters

(Required)

Enter the HUD ID for the mortgage

holder

13. Servicer Mortgagee Number Ten numeric characters (Required)

Enter the HUD ID for the servicer

14. Mortgagee Reference

Number

Up to 15 alphanumeric

characters

(Optional)

Enter mortgagee’s loan number

15. Mortgage Amount:

(a). Original

(b). Modified

NNNNNNN.NN

Numeric entry with 2

decimal places; do not

enter $ sign or commas.

(a) Required for all claim types. Enter

original mortgage amount.

(b) Not applicable.

16. Holding Mortgagee EIN (9 digits numeric)

17. Unpaid Loan Balance as of

date in block 8.

NNNNNNN.NN

Numeric entry with 2

decimal places; do not

enter $ sign or commas.

(Required)

Enter the unpaid principal balance as of

the due date of last paid installment

18. Date of firm commitment MM/DD/YYYY

19. Expiration Date of Extension

to Foreclosure/Assign MM/DD/YYYY

20. Date of Extension MM/DD/YYYY

21. Date of Release of

Bankruptcy MM/DD/YYYY

22. Is Property Vacant ? Select appropriate radio

button Must be “Yes” or “No”

3

23. Date of Approval MM/DD/YYYY

Required for Claim Type 01 if Item 22

is “No”.

Not applicable for Claim Type 07.

24. Is Property conveyed

damaged ?

Select appropriate radio

button Must be “Yes” or “No”

25. a. Date of Local HUD Office

Approval.

25. b. Certification

MM/DD/YYYY for (a)

and (b).

Required for Claim Type 01 if Item 24

is “Yes”.

Optional for Claim Type 07.

26. Type of Damage Select appropriate damage

type from pull-down menu

Required for Claim Type 01 if Item 24

is “Yes”.

Not applicable for Claim Type 07.

27. Recovery or Estimate

NNNNNNN.NN

Numeric entry with 2

decimal places; do not

enter $ sign or commas.

Required for Claim Type 01 if Item 24

is “Yes” and Item 25 ((a) or (b))

applied.

28. Is Mortgagee Successful

Bidder ?

Select appropriate radio

button “Yes” or “No”

29. Deficiency Judgment Code Enter the Code number 1,

2, 3, 4, as appropriate.

Required for Claim Type 01.

Not Applicable for Claim Type 07.

30. Authorized Bid Amount

NNNNNNN.NN

Numeric entry with 2

decimal places; do not

enter $ sign or commas.

(Required for Claim Type 07)

31. Mortgagee Reported

Curtailment Date MM/DD/YYYY

33. Mortgagor Name

Up to 22 alpha characters

allowed for combined last

and first name.

(Required)

33. Mortgagor/Co-Mortgagor’s

SSN NNN-NN-NNNN

(Required)

Enter social security number(s) with

dashes.

33. Property Street Up to 19 alphanumeric

characters (Required)

33. Property City Up to 18 alpha characters (Required)

33. Property Address: State Select state from pull-down

menu (Required)

33. Property Zip Code 5 digits plus 4 digits (Required)

First 5 digits required.

Contact Information:

Phone

Numeric.

3 digit area code, 7 digit

phone number (omit dash).

Extension of up to 4 digits,

(Required)

Enter phone number of mortgagee

contact. Include area code and

extension, if applicable. Do not include

4

if applicable. dashes.

Contact Information:

Name

Alphanumeric characters,

up to maximum of 20.

(Required)

Enter name of mortgagee contact.

Mortgagee Comments Alphanumeric characters,

up to maximum of 420. (Optional)

Error Messages and Warnings:

When you click on the SUBMIT button, the data will be edited. The data will first be

edited item by item, independent of any link with HUD’s database (Client-side edits). If

an error is detected, editing will stop at that point and an error message will be displayed.

The two types of messages that may result from this editing are:

1. Error messages that will not allow further processing until data is fixed.

2. Warning messages that raise a question about data, but do not prevent user

from sending it as is.

These warning messages offer two choices: “Cancel” to return to data element and fix it

or “OK” to allow data to remain as is and continue with transmission.

When the claim data successfully passes these edits and is submitted, another series of

edits, using links with HUD’s database, are applied (Server-side edits). These edits

verify that the user is authorized, that the mortgagee information on the claim matches

HUD’s records, and that the loan is insured.

Error messages and explanations:

Client-side edits requiring correction of data before claim can be submitted:

(Self-explanatory. Many concern formatting requirements)

Claim Type

“Claim Type must be 01 or 07”

FHA Case Number

“Case Number cannot be null”

“Valid Case Number format is nnn-nnnnnnn“

“Check Digit Error”

Section of Act Code

“Section of Act must be numeric”

Default Reason Code

“Default Reason Code is not selected”

Endorsement Date Related

5

General Date Edits

“Endorsement Date cannot be greater than Current Date”

Date Form Prepared Related

General Date Edits

“Date Form Prepared cannot be greater than Current Date”

Due Date First Payment to Principal and Interest Related

General Date Edits

“Original First Payment Date cannot be greater than Current Date”

Due Date of Last Complete Installment Paid Related

General Date Edits

“Last Payment Date cannot be greater than Current Date”

“Last Payment Date cannot be less than First Payment Date”

“Due Date of Last Complete Installment cannot be greater than Current Date”

Date of Possession and Acquisition of Marketable Title Related

General Date Edits

Date Deed or Assignment Filed Related

General Date Edits

Date Foreclosure Proceeding Related

General Date Edits 11a & b

Claim Type 01 — “Foreclosure Instituted or Deed in Lieu Date cannot be greater

than Current Date”

Claim Type 07 — General Date Edit 11a (11b must be blank)

Holder Related

“Holding Mortgagee Number is missing”

“Holding Mortgagee Number must be numeric”

“Holding Mortageee Number must be 10 characters”

Servicer Related

“Servicer Mortgagee Number is missing”

“Servicer Mortgagee Number must be numeric”

“Servicer Mortgagee Number must be 10 characters”

Mortgagee Reference Number Related

“Mortgagee Reference Number contains illegal character(s)”

Mortgage Amount Related

“Amount cannot be negative or zero”

“Invalid characters in Original Mortgage Amount”

“Original Mortgage Amount is missing”

6

Holding Mortgagee EIN

“Must be 9 digits, numeric”

Unpaid Loan Balance Related

“Invalid characters in Unpaid Loan Balance”

“Unpaid Loan Balance is missing”

Date of Firm Commitment Related

General Date Edits

Expiration Date Related

General Date Edits

Extension Related

General Date Edits

Date of Release of Bankruptcy Related

General Date Edits

Date of Approval Related

General Date Edits

Is Property Conveyed Damaged?

“Must be Yes or No.”

Date of Local HUD Office Approval Related

General Date Edits

Type of Damage

“Damage Type is not selected.”

Recovery or Estimate

“Must be valid numeric”

Deficiency Judgement code

“Must be 1 through 4”

Authorized Bid Amount

“Must be valid numeric”

Mortgagee Reported Curtailment Date

General Date Edits

Mortgagor Related

7

“Mortgagor Last Name is missing”

“Mortgagor First Name is missing”

Mortgagor/Co-mortgagor SSN Related

“Mortgagor’s SSN is missing”

“Invalid SSN length; SSN must be in NNN-NN-NNNN format”

“Invalid characters in SSN; SSN must be in NNN-NN-NNNN format”

“Invalid SSN; SSN cannot be 000-00-0000 or 999-99-9999”

“Invalid SSN format; SSN must be NNN-NN-NNNN format”

Property Address Related

“Property Street is missing”

“Property City is missing”

“Property State must be selected”

“Property Zip Code is missing”

“Property Zip Code must be numeric”

“Property Zip Code must be 5 digits”

“Property Zip Code Extension must be numeric”

“Property Zip Code Extension must be 4 digits”

Contact Info Related

“Contact Phone Number must be entered”

“Area Code must be 3 digits”

“Contact Phone Number must be 3 + 7 = 10 digits”

“Area Code must be numeric”

“Contact Phone Number must be numeric”

“Extension must be numeric”

“Contact Name must be entered”

Mortgagee Comments Related

“Comments must be entered (for Comments Only transmissions)”

Date Related

“Field Name + must be entered”

“Year cannot be null”

“Year must be 4 digits”

“Year must be numeric”

“Month cannot be null”

“Month must be numeric”

“Month must be between 01 and 12”

“Days cannot be null”

“Invalid day”

“Day must be numeric”

“Day must be between 01 and 31”

“Day must be between 01 and 30”

“Date cannot be earlier than 1950”

8

Client-side Warnings

“You will lose all the fields entered if you proceed. Do you wish to continue?”

“Original First Payment Date should be first of the month !! Choose CANCEL to

fix or OK to continue”

Server-side Errors

Connection Related

Database Error Encountered – Try Again Later

IMS Database Error Encountered – Try Again Later

IMS PSB Error Encountered – Try Again Later

ZZZ; Pipe Error – Try Again Later

Access Authorization Related

Unauthorized User; Please Leave

Not Actively Authorized

Not Authorized for Claims Input

“Unmatched Agency”

Neither the holder or servicer on the claim match the mortgagee ID under which

the user is registered

“You have already submitted this claim today. If you have made any corrections since

then, submit a correction claim (Note: the original claim will be ignored).